Customer Service Associate Job in Lucknow at Reno Platforms
Actively hiring
Customer Service Associate Job in Lucknow at Reno Platforms
Reno Platforms
full time
start date
Immediately
CTC (ANNUAL)
₹2,00,000 - ₹3,00,000
EXPERIENCE
1 years
Apply by
December 29, 2025
a day agoJob Lucknow1 Openings
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About the Job
1. Serve as the onsite resource between the client and our internal ERP development/implementation team.
2. Assist in the implementation process, including setup, configuration, data migration support, and system testing.
3. Provide training and guidance to client users to ensure effective adoption of ERP modules.
4. Understand client business processes and map them to ERP functionalities.
5. Monitor user activity and identify areas where additional support or training is needed.
6. Troubleshoot and resolve basic functional or usage issues; escalate complex technical issues to the product/technical team.
7. Collect client feedback and share actionable insights with internal stakeholders for continuous improvement.
8. Maintain clear documentation of client queries, resolutions, and training sessions.
9. Support change management and encourage best practices in ERP usage.
Work schedule:
1. 6 days a week with a rotating weekly day off.
2. Flexibility to adjust schedule as per client requirements when needed.
3. Will have to work at the client location.
Skill(s) required
MS-OfficeMS-ExcelEnglish Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)ERP Implementation and Deployment
Acquire these SkillsPerks
Number of openings
1
About Reno Platforms
Reno Platforms aims to build an entire operating system for premier education institutions in this country. Trusted by 100+ premier institutions, including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group, and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.
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